Reservations Supervisor

Full Time Role - Competitive Salary

We have an exciting opportunity for a Reservations Supervisor to join our growing team. As the supervisor of the Reservations team you will assist the Revenue Manager in maximising occupancy and revenue, through proactive and reactive selling, effectively converting enquiries into sales. You will ensure all guests receive polite, professional and efficient customer service at all times, and you will work closely with the rest of the hotel team to ensure that all customers receive the highest customer service and a remarkable guest journey from reservation to departure.

This role is working full time 5 days per week Tuesday – Saturday

The Role:

  • Handling telephone and email reservations and dealing with customer enquiries in a pleasant and professional manner
  • Handling email, GDS and third party reservation enquiries
  • Directly inputting reservations into Front Office system, including Golf tee times, Spa treatments and Restaurant bookings
  • Upselling add on items to each guest
  • Updating booking information on an ongoing basis and checking all correspondence including daily arrival checks
  • Answering all guest queries quickly and efficiently
  • Building relationships with corporate bookers
  • Inputting concise notes and communicating with all departments as required
  • Working closely with the Revenue Manager and Sales Manager to maximise revenue, occupance and sales opportunites
  • Weekly and monthly analysis of ARR, RevPar, Occupancy and business mix
  • Ensuring all information is communicated to all relevant departments
  • Handling any problems or complaints efficiently and in a professional manner

Requirements:

  • Excellent verbal and written communication skills
  • Experience of delivering a high level of customer service
  • To be well organised, methodical and have attention for detail
  • Supervisory skills
  • Proven IT skills and an excellent telephone manner
  • Minimum 1 year experience working within a hotel reservations/reception role
  • An interest in Golf and/or Spa (Desirable)

 

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Rooms & Suites

52 spacious bedrooms offering five different styles of accommodation from junior suites to standard rooms. All our rooms have a contemporary décor and have been styled to provide a comfortable and relaxing stay whether for business or leisure.

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Whether it be a quick Coffee after a class or family dinner here at Bicester Hotel Golf and Spa we have a menu and place to suit. Open to non residents and non-members too.

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The Forest of Wellbeing Spa offers a truly holistic approach to making you look and feel fantastic and is the perfect setting to relax and unwind.

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