I am writing to say a big thank you to you and your team for a fabulous spa day on Saturday. As usual we had a wonderful day relaxing and catching up with each other. The treatments were superb and all the girls commented on the high standard of care that we all received. Having the hot tub area to ourselves was also great because it meant we could all relax together in our space.
I just wanted to thank you for all the arrangements and sorting out you did. It was much appreciated and you made my job of organising the ladies much easier!
We will be back again next year and possibly before for a his and her package!
Pleasure to come and find the staff very efficient and very friendly. Could not ask for a better treatment.
Standard very high. Have been here twice now and have not been disappointed. Thank you.
Absolutely fantastic couple of days. Treatments were amazing.
Best facial I have ever had! Danielle was great. Very professional. Explained everything well and took time to explain/listen and talk through relevant products. She provided a 5 star service. Thanks Danielle. Great extra massage and scalp massage. Brilliant - great staff member.
J. yarker - Therapist: Danielle Hoare
Brilliant facilities, excellent treatments. Everyone polite, friendly and welcoming.
Becky Gort - Therapist: Claudia Romila
Another outstanding weekend. Treatments superb. Nothing seemed too much for staff. A fab experience. See you all next year!
Gemma Barber - Therapists: Danielle Hoare and Imogen Poole
Therapist and massage truly excellent!
Karen Mahoney - Therapist: Suzanne Neate
Was my first massage and good experience.
Madeleine Mahoney - Therapist: Imogen Poole
Kirsty was fantastic. She made me feel very relaxed and the massage was excellent. Thank you.
Touch of heaven with extremely friendly staff. Look forward to coming again. Thank you to my amazing therapist I feel amazing.
Louisa Osborne - Therapist: Roni Brown
Great customer service. We will come back.
Treatments and staff were first class. The Caci treatment was the best we experienced. The staff were friendly and professional at all times. Would recommend to friends and family.
Keily pegler - Therapists: Roni Brown and Imogen Poole
Wonderful massage from Suzanne. Left feeling extremely relaxed
The facial was also of the same high quality. Thank you so much Suzanne.
Avril McMinn - Therapist: Suzanne Neate
Absolutely by far the best and most relaxing massage I have ever had. Sian was lovely, very professional and was just superb. Can’t thank her enough or praise her highly enough. I have honestly never felt so relaxed.
Lauren Holden - Therapist: Sian Palmer
Treatments were fab. We were made to feel very special. Food was lovely. Facilities very clean. Thank you.
Jemma Towers – Therapists: Roni Brown and Suzanne Neate
Absolutely loved my visit. The therapist was brilliant and very professional she deserves a mention. I will defiantly be back.
Sumana Bassinder - Therapist: Roni Brown
Treatments by Danielle were so relaxing. Would definitely recommend. Very friendly and very knowledgeable about the products and treatments. Would definitely come again.
Jess Price - Therapist: Danielle Hoare
Fabulous treatment-Germaine De Capuccini body scrub (usually an Elemis girl - I have been converted!). Superb treatment from Sian. Very relaxing, she has a calm, professional manner. So relaxing, I will have this treatment again. No upselling which makes a refreshing change after a treatment - however I loved the treatment so much I made a purchase. Thank you.
Margaret Hodge - Therapist: Sian Palmer
Suzanne was wonderful - best head and shoulder massage ever. Returning in April - hope she will still be with you. Suzanne is a great credit to your hotel.
P. E. Palmer - Therapist: Suzanne Neate
Full body massage and Zenspa Pedicure - Had the same therapist for both of these. She was fab. Hand never had a massage before so she took the time to explain and check everything was ok. Pedicure just as friendly, really nice and chatty and my toes look lovely. Thank you.
Rebecca Williams - Therapists: Claudia Romila and Suzanne Neate
I tried the new Germaine De Capuccini facial. Sian was Fantastic, explained everything well and had a lovely style. I will defiantly book again.
Emma Lyon - Therapist: Sian Palmer
Felt very welcome
Staff made me feel comfortable. Lunch was delicious.
Very Knowledgeable waitress. Excellent Power Booster Facial. Staff very helpful. Enjoyed tour of Facilities prior to spa day.
Excellent Facial. She looked carefully at my skin and tailored to fit my skin type. I've never felt so fabulous.
Ellie Mc Evoy - Therapist: Kirsty Gardner
Laura Absolutely Fantastic. knew exactly what I wanted and needed. She made the experience very relaxing and very good advice given.
G. Batinel - Therapist: Laura Curtis
This blog entry has been written by Paul Nicol from iCAN Experiences, he is blind and was commissioned by Spabreaks.com to carry out an inspection and write a review on Bicester Hotel, Golf and Spa for their website. His findings are as follows;
Hello blog readers,
I had the pleasure of visiting Bicester Hotel and Spa recently and wanted to share my thoughts and opinion about the venue. I was visiting the Bicester Hotel and Spa wearing my "Accessibility" hat, with a view to including the venue on the iCAN experiences website.
My first impressions of the venue were good; there are 4 disabled parking bays, a large tarmac car park and well Maintained pathways to the hotel with no steps to overcome.
As I walked into the main foyer, I could sense it was a spacious area, despite being blind. The feeling of space followed me around for the remainder of the visit and you could sense from the furnishings and fittings that this venue was a good quality one! To add to this, the reception had a lowered section so if in a wheelchair, you weren't left peering over the top of the reception desk trying to hold a conversation, good start!
It's worth mentioning straight away, that throughout the buildings, there were no steps to contend with, flat surfaces were everywhere, ideal for manual and electric wheelchair users! If you wanted to get to the upper floor, there was an accessible lift which had a low level control unit so wheelchair users didn't have to struggle to reach the buttons.
Having met with Zoe and Carol from the Hotel and Spa, we began our tour of the facilities. First stop was the hotel; the hotel has 4 "Accessible" rooms, . The rooms were spacious, fitted with emergency cords, grab rails, low level light switches and accessible bathroom/wet rooms with a shower seat with wet room style shower units.
We made our way to the Spa, we were greeted by a happy smiling Kirsty (I could hear the smile in her voice, and it was confirmed for me later), I could also smell a delicate fragrant aroma which is apparently a signature of Spa's!
Kirsty showed us the treatment rooms which are all fitted with electrically operated couches (or beds to the untrained like me); the couches could be lowered right to the floor, ideal for those who might struggle to climb onto a waist height couch. The beds sorry, couch could then be adjusted in a multitude of different ways to get customers comfortable for the range of different treatments available. What was great to hear was that every session is tailored to the needs of a customer, so you can be assured that no matter what your disability; they will ensure you leave feeling amazing!
We moved on to the Pool, Jacuzzi, Hydro pool, Steam Room and Sauna. There was no hoist to help those that would need it to get into the Jacuzzi and Hydro Pool, both of which were quite deep and had steep steps, but if you are mobile, then these were both fabulous facilities! Both the steam room and Sauna were accessible for a wheelchair, although, you probably wouldn't want to stay sat on your wheel chair whilst enjoying the heat (Not least of all because it would likely wreck the thing!). Oh, whilst I remember, there was of course an accessible changing room that opened directly onto the poolside!
Swiftly on to the bar, restaurant, breakfast room and business lounge. In all cases, furniture was easily moveable to make room for a wheelchair to pull right up to the table. The lounge and bar were furnished with low level tables, ideal for cracking your shins on (Which is something I do regularly!). The dining tables in the breakfast room and restaurant are both standard height, so can be used by wheelchair users. The restaurant and breakfast room both had table service with staff on hand to assist.
The whole facility was well laid out, there weren't rabbit warren style corridors and loads of doors to contend with, it was all flat and step free, my feeling was that a good amount of consideration had been given to the accessibility of the building and facilities within. For me, the most important thing when visiting any venue is the staff, it is difficult, if not impossible to find a perfect venue, so having happy, friendly and helpful staff on hand can make such a big difference to the stay and this is particularly true for people with disabilities. I am glad to say, that the Bicester Hotel and Spa had great staff and should you have any problems, the staff will work with you to resolve them.
Personally, I really liked the venue, I will most definitely be taking the wife there and as you can imagine, I will definitely include it on the iCAN experiences website.
All the best,
Founder - iCAN experiences